What registration is for

We use your email, optional order number, and submission record to keep your Heating Pad registration, check coverage eligibility, and help with related service requests. Shopify provides the form and stores the information for Pluva.

What is optional

You can use your pad, the App, and its offline guide without registering. Email is required. Your order number and experience follow-up choice are optional. We do not ask for your name or delivery date on the registration form. Please do not submit health information, passwords, or payment card details.

Experience follow-up

If you choose the separate, unchecked follow-up option, Pluva may email you about your experience with the product. That choice does not affect support and is not promotional-email consent.

Change your mind

Email support@whatispluva.online to withdraw follow-up permission, correct your details, or ask about deleting information you shared. We may need to retain records required to handle existing service requests or legal obligations.

Separate from an email draft

The App's contact option opens a draft in your email app. It sends nothing automatically. Your sending email address and message reach Pluva only when you send them.